Typical situation no. 19
A new operator is opening its first 5 MW data center. Six technicians have been hired, competent but coming from commercial buildings. There are no intervention procedures, no escalation matrix and no on-call schedule, and the first customers arrive in a month.
WHAT IS BLOCKING
- In a data center, a poorly prepared switching operation on an electrical panel can cut off customers.
- Intervention, emergency and operating procedures are written on the basis of the equipment actually installed.
- Customers will ask to see the organisation and service commitments before moving in.
WHAT WE DO
- Assessment of the organisation: roles, skills, tools, maintenance contracts.
- Drafting of priority procedures: electrical switching, cooling failures, fire, escalation.
- On-site team training and scenario-based drills.
- Set-up of the on-call rota and monitoring indicators.
WHAT YOU GET
- A core set of ready-to-use procedures.
- A team trained and tested through drills.
- An organisation file to present to customers.
Typical format: Support over four to eight weeks, on site and remotely. Every assignment is scoped in writing before it starts.
THE EXPERT FOR THIS
Typical situation, based on real enquiries and anonymised. Figures are illustrative.
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